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ITSM and ITIL are well-known methodologies for IT infrastructure management that are often confused. To better understand the features of the systems, the principles and advantages of their application, you should familiarize yourself with ITIL 4 books.  What is ITSMThe functioning of a business is usually based on simple resource management - there is equipment of a certain type that produces a given amount of output per unit of time. Managers understand how much product needs to be produced to make a profit. The process is simple and transparent. In the case of IT infrastructure, this approach is not applicable. Let's say you need to restore the functioning of corporate mail systems. In some cases, the work will take five minutes, in others a few days. It is not easy to understand the reason for the time difference, it is necessary to analyze a large number of variables. ITSM finds answers to questions related to the functioning of the IT infrastructure, can qualitatively optimize organizational processes. In essence, such a system allows:
As a result, all processes related to the information technology infrastructure are optimized, the company's work runs smoothly. Service configuration managementService configuration management practices collect information about the assets, technology, and people of an organization. The main goal is to maintain accountable records, assess risks, and form interdependencies. ITIL 4 introduced value stream and product accounting into practice coverage. New in ITIL 4:
IT asset managementThis practice is closely related to configuration management. However, the main goal of asset management is to optimize the cost of owning an asset and the cost of maintaining it. ITIL 4 considers new types of assets - knowledge. The practice itself is no longer part of configuration management, but is singled out as an independent one. New in ITIL 4:
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